6 Top Freshsales Alternatives for Growing Businesses in 2024

As small and medium-sized businesses continue to evolve, the need for effective and efficient customer relationship management (CRM) tools becomes paramount. While Freshsales has been a notable player in the CRM arena, several businesses are considering alternatives due to various pain points and the pursuit of enhanced features that better align with their growth strategies. This article explores the top Freshsales alternatives for growing businesses in 2024.

Understanding Why Businesses Switch from Freshsales

Users have reported a lack of proper training or assistance in setting up crucial processes like the sales pipeline. Additionally, many find the customer support disappointing, and the overall usability falls short of expectations. With these pain points in mind, businesses are on the lookout for CRM solutions that offer robust support, superior usability, and additional cutting-edge features.

Quick overview of Freshsales alternatives

I recommend following a structured approach to selecting a CRM. You can use this framework I created to select the right CRM.

Alternatively, you can book a FREE 15-min call with me to discuss your CRM needs with me.

I usually offer only paid calls, but this one is free. My only ask in exchange is to use my affiliate links to sign up for a CRM, should you like any of the suggestions.

I created this tool to compare costs across different CRMs and their different plans.

Here’s a high-level list of CRMs to explore:

• Pipedrive (30-day extended trial, parity pricing) is the simplest CRM for SMBs
• Bonsai offers CRM, Project Management, Financial Management for agencies/consultants
• Monday.com offers a CRM with core project management functions
• Instantly & Snov.io are outbound sales focused solutions with a CRM module
• Breakcold is for Agencies, Startups & Consultants
• Outseta has membership, payments, email, CRM, ticketing/help desk in a single solution
• Hubspot CRM (FREE plan) & EngageBay offer marketing, ticketing modules, CMS
• Close is a powerful all-in-one sales CRM
• CapsuleCRM (FREE plan) also offers project management
• Keap is for those who rely on marketing automation
• Bigin is a free offering from Zoho (also offers ZohoCRMPlus)
• GHL is ideal for agencies (offers white-labeling)
• Salesflare is for small businesses selling B2B with a mobile app
• Delta Sales App is for field employees
• Folk is a list-based CRM with AI, Chrome extension

Top Premium Alternatives: Pipedrive and HubSpot

For businesses willing to invest in premium CRM solutions, Pipedrive and HubSpot stand out. Pipedrive is designed specifically for sales professionals, emphasizing building powerful sales pipelines and incorporating AI to enhance sales processes. HubSpot serves as a multi-functional platform providing extensive tools for sales, marketing and operations, facilitating seamless collaboration across different teams.

Read more about Pipedrive alternatives and if you’d like you can book a free 15-min call with me to understand if Pipedrive is a better fit for you. I also offer Pipedrive Consulting (I am THE top contributor to Pipedrive’s community).

Pricing Considerations

• Pipedrive’s plans range from $14/month for the Essential plan to $99/month for the Enterprise level, making it accessible for businesses of various sizes.
• HubSpot, with its free plan and more complex paid options, caters to a broader range of business needs, from solopreneurs to large enterprises.

Best Fit Analysis

• HubSpot is ideal for businesses seeking rapid deployment and broad functionality without the need for significant customization.
• Pipedrive suits sales-focused teams craving deep sales pipeline functionality.

Modern CRM Innovators: Attio and Folk.app

If your business thrives on innovation and you favor modern CRM tools, Attio and Folk.app deserve consideration. These platforms represent the new wave of CRMs, focusing on adaptability and efficiency.

Feature Highlights

• Attio offers collaborative CRM tools that are customizable and integrate seamlessly with existing workflows.
• Folk.app provides a sleek user interface and tools optimized for managing relationships intelligently.

Price and Audience

• Attio’s pricing starts at $34 per user per month, with a free tier available, appealing to startups and small businesses.
• Folk.app begins at $25, ideal for teams looking for innovative, cost-effective CRM solutions.

Budget-Friendly Options: Close.com and Capsule CRM

For those on a tighter budget, Close.com and Capsule CRM provide robust CRM functionalities at a more accessible price point.

Service Comparison

• Close.com excels in unifying outreach and engagement features, offering plans tailored for rapidly scaling businesses.
• Capsule CRM is perfect for those who prioritize effective sales pipeline management and insightful analytical tools.

Cost-Effectiveness

• Both platforms offer various plans, ensuring businesses only pay for the features they need. Capsule CRM offers ample customization options.

Final Verdict: Choosing Your Ideal Freshsales Alternative

Choosing the right CRM requires evaluating your business’s specific needs and pain points. Consider the scale of your operations, the desired level of customer support, and the degree of usability you need. Each CRM listed here serves different business environments.

ROI and Implementation Considerations:

• Assess the potential ROI each CRM can deliver by examining how well its features align with your customer interaction processes.
• Consider the ease of implementation and the possibility of customizing the CRM to fit your existing workflows.

By analyzing each option and considering your business’s unique needs, you can select a CRM that meets your current requirements and scales with your growth. The right tool will empower your business to foster better customer relationships and drive long-term success.