5 Affordable Conversation Intelligence Platforms for Sales
Conversation intelligence platforms for Pipedrive to surface insights, to sell smarter by automatically recording, transcribing, analyzing customer calls.
Introduction
With remote work becoming the norm, sales teams rely on virtual meetings and calls more than ever to connect with prospects and customers. But important details can easily fall through the cracks when you’re juggling multiple meetings without effective systems to capture key insights. That’s where conversation intelligence platforms for sales come in: AI-powered tools that automatically record your sales calls, take notes, provide analytics, and generate actionable insights to help your team sell smarter.
Quick look at Conversation Intelligence platforms or tools for Pipedrive and similar CRMs
In this post, we’ll dive into some of the top call intelligence software options and how they can benefit sales teams:
- Automating manual meeting workflows to free up seller time
- Extracting key details through transcription and call summaries
- Providing coaching insights based on call analysis
- Capturing action items, objections, and questions
- Integrating with existing sales tools and workflows
Whether you want to unlock hidden insights, improve coaching, or simply eliminate notetaking tedium, AI-powered call intelligence can help unlock the value within your customer conversations. Read on as we explore some of the top solutions revolutionizing sales call workflows.
Best SaaS applications to record, transcribe, summarize meeting
The TLDR of this post is that if you’re looking for a service that records your calls, transcribes your conversations, and summarizes your meeting notes, you should try these solutions to see which one serves you best:
This article lists some apps to integrate calling apps with Pipedrive.
This article lists texting apps for Pipedrive.
Also, this article lists apps to integrate Pipedrive and WhatsApp and this one lists some apps to integrate LinkedIn with Pipedrive.
I have also provided a comprehensive review of other add-ons for Pipedrive.
Here’s a complete guide to learn how to use Pipedrive.
JustCall: AI-Powered Conversation Intelligence for Customer Interactions
JustCall iQ is an AI-powered conversation intelligence platform that helps teams gain insights from customer interactions, automate workflows, and provide real-time coaching. It analyzes calls and messages to uncover sentiment, topics, and opportunities to improve experiences.
Key Conversation Intelligence features of JustCall
- Transcribes and summarizes 100% of customer calls into actionable intelligence.
- Provides real-time agent assistance with prompts and recommendations during calls.
- Analyzes conversations to automatically track sentiment and key topics.
- Enables coaching and mentoring by scoring calls and sharing feedback.
- Integrates with CRM, SMS, and other systems to sync data and automate workflows.
- Offers SMS Copilot to craft on-brand, AI-optimized messages.
- Tracks team performance with call analytics, scoring, and insights.
Pricing for JustCall with Conversation Intelligence features
- Monthly: Starts at $69/user/month, minimum 2 users
- Annually: Starts at $49/user/month, minimum 2 users
Sign up for a 14-day FREE trial of JustCall.
Free plan: Not available.
Fireflies.AI – Automated Meeting Intelligence for Teams
Fireflies AI helps teams automate meeting workflows by transcribing, analyzing, and sharing voice conversations. It captures audio and video from meetings, generates searchable transcripts, extracts key insights, and integrates with CRMs and collaboration tools.
Key Conversation Intelligence features of Fireflies.AI
- Automatically records and transcribes Zoom, Google Meet, Microsoft Teams, and other video meetings into text.
- AI meeting summaries provide quick overviews of long conversations.
- Search transcripts for keywords, topics, questions, and action items.
- Integrates with Salesforce, HubSpot, Slack, Asana, and more to log notes and share recaps.
- Analyze conversations with talk time metrics, sentiment analysis, and custom topic tracking.
- Add comments, pins, and reactions to call transcripts for better collaboration.
- Create shareable soundbites from memorable call moments.
- Organize meeting information into channels by team, department, or project.
Pricing for Fireflies.ai with Conversation Intelligence features
- Monthly: Starts at $0/user/month
- Annually: Starts at $0/user/month
Sign up for Fireflies AI.
Free plan: Available.
CloudTalk – AI-Powered Conversational Intelligence for Teams
CloudTalk provides AI-powered conversational intelligence to help teams optimize customer experiences, automate workflows, and unlock growth potential. It analyzes interactions to deliver predictive insights, personalized experiences, automated admin work, and optimized coaching.
Key Conversation Intelligence features of CloudTalk
- Collects and processes interaction data to create predictive customer profiles.
- Automates administrative tasks like call transcription and reporting.
- Analyzes conversations for sentiment, topics, and effectiveness.
- Provides real-time coaching prompts and post-call debriefs.
- Enables semantic search within call transcripts.
- Summarizes calls and analyzes agent performance.
- Integrates with CRM, helpdesk, ecommerce, and other platforms.
Pricing for CloudTalk with Conversation Intelligence features
- Monthly: Starts at $25/user/month
Sign up for a 14-day FREE trial of Cloudtalk.
Free plan: Not available
Tactiq – Real-time Meeting Transcription and AI Summaries
Tactiq provides real-time transcription for Zoom, Google Meet, and Microsoft Teams without using bots. It generates AI meeting summaries powered by ChatGPT and extracts key insights, quotes, action items, and more.
Key Conversation Intelligence features of Tactiq
- Transcribes video meetings in real-time with speaker identification.
- Summarizes meetings using ChatGPT to capture highlights.
- Shares transcripts, summaries, and quotes across tools.
- Analyzes engagement with conversation analytics.
- Integrates with Google Workspace, Slack, Notion, and more.
- Offers secure encryption and storage for meeting data.
- Rated as a top productivity tool by over 250,000 users.
Pricing for Tactiq with Conversation Intelligence features
- Monthly: Starts at $0/user/month
- Annually: Starts at $0/user/month
Sign up for Tactiq.
Free plan: Available, Education plan is also available.
Klenty Call IQ – AI-Powered Conversation Intelligence for Sales Teams
Klenty’s Call IQ helps sales teams capture, transcribe, and analyze customer conversations to turn hours of sales calls into minutes. It records meetings, takes AI-enabled notes, provides insights into seller performance, and integrates with existing tools.
Key Conversation Intelligence features of Klenty
- Automatically records Zoom, Google Meet, Microsoft Teams, and other sales calls.
- Transcribes calls and makes them searchable in a central knowledge base.
- Takes notes on calls to capture every detail and eliminates manual note-taking.
- Summarizes key moments from calls and provides coaching insights.
- Captures important questions and action items for effective follow-up.
- Integrates smoothly with existing sales tools to minimize disruption.
- Learns from data to provide insights for improving sales strategies.
Pricing for Klenty’s Conversation Intelligence features
- Quarterly: Starts at $30/user/month billed quarterly
- Annually: Starts at $20/user/month, billed annually
Free plan: Not available.
Summary
Call intelligence platforms are transforming sales call workflows for the better. By leveraging AI to automate manual processes and surface insights, these tools help sellers have more effective conversations, managers provide better coaching, and teams extract more value from customer interactions.
As we’ve explored, solutions like Fireflies, JustCall, CloudTalk, Tactiq, and Klenty offer powerful capabilities like:
- Automated transcription and note-taking
- AI meeting summaries and smart search
- Conversation analytics for coaching
- Real-time call guidance and prompts
- CRM integration and workflow automation
While the specific features may vary, the overarching benefit is empowering salespeople with AI as an assistant – not just a tool. Reps can stay focused on engaging with customers while call intelligence works behind the scenes to capture important details, surface relevant insights, and accelerate post-call follow-ups.
As AI capabilities continue to evolve, so too will the possibilities for supercharging sales calls. But for now, these leading solutions provide a robust starting point for teams looking to enhance productivity, visibility, and selling effectiveness through conversational intelligence. The future of sales calls is AI-assisted – and that future is already here.